Dave L Hirschfeld


OBJECTIVE



To join an organization and secure a position that will benefit from my customer service background, dispatching call management, positive interaction skills where my 15 years of experience can improve customer satisfaction and meet and exceed company goals.



CAREER SUMMARY



Client-service oriented with a proven ability to provide team leadership for maximum productivity.  Lead by example to ensure the execution of all safety, quality and center operations, skilled with communicating with all levels of management to attain company goals.



SKILLS SUMMARY



ü Forecasted customer needs of deliveries and provided estimated time of arrivals


ü  Introduced training programs and policies that promoted safety


ü  Customer relationship management



PROFESSIONAL EXPERIENCE



Pinnacle Propane Express                                                                                         Gurnee, IL              Routing Coordinator (Aug 2014 – Oct 2016)



  • Routed propane drivers in the South East, Central and Eastern US

  • Trimmed routes based on customer needs, ETA’s and priority deliveries

  • Maximized routes by providing high cylinder count deliveries for drivers to complete

  • Ran scans for all major customer accounts to prevent low tank inventory


 


Top Tec Heating & Cooling                                                                                  Libertyville, IL


HVAC Dispatcher (Dec 2013 – Jul 2014)



  • Prioritized service calls and assigned to technicians

  • Managed and updated the daily routes

  • Provided  monthly on-call schedule for emergency service


 


Sears Home Care Center                                                                                                                                     Elgin, IL


Routing Specialist (Jul 2013 – Dec 2013)



  • Provided the daily routes to ensure the technicians highest productivity

  • Forecasted daily routes and reported to the tech manager

  • Utilized the mapping programs to maintain technicians territories


 


Keystone Heating & Cooling                                                                                                                        Racine, WI


Service Supervisor (Dec 2011 – Dec 2012)


 



  • Responsible for the daily operations of the Service department

  • Answered customer inquiries, dispatched and monitored the service routes

  • Managed the inventory control, purchase orders, and ordering all service parts


 


 


 


Comfort Masters Service Experts                                                                                                             Wheeling, IL


Installation Manager (Apr 2007 – Feb 2011)


 



  • Managed the daily responsibilities of the Install staff and department

  • Communicated with the team daily/weekly  to achieve monthly goal

  • Direct contact for install customer related issues and resolutions

  • Costco Pilot Program with 5 locations – Communicated with Costco corporate on vendor road shows and the scheduling of customer referrals for sales

  • Collaborated with  the sales department to increase customer referrals for sales by 35% to


Promote new bookings for installs


 


Service Supervisor (May 2004 – Apr 2007) Promotion to Install Manager


 



  • Point of contact for dispatching all service calls and updating the technicians routes

  • Introduced training programs and policies that enhanced safety per OSHA guidelines

  • Rotated/Shared the On-Call monthly schedule calls with three managers


 


Service Dispatcher (Apr 2000 – Apr 2004) Promotion to Service Supervisor


 



  • Responsible for receiving and organizing all service calls to assign to the technicians

  • Negotiated pricing on parts with vendors and updated the Repair price book as needed

  • Managed the warehouse inventory, parts costs/updates and entry/receiving of all purchase orders


 



EDUCATION



Western Illinois University – Macomb IL


Bachelor of Arts – Major: Criminal Justice – Graduated 1991


Certificate Training:


Harper College – Palatine IL


Course Heating and Air Conditioning (2004)


Employer Training with Comfort Masters:


Courses and Seminars in customer service, Sales Strategies, Inventory Control, Time Management, Leadership, Performance Assessment and OSHA Safety.  


 

  • ID#: 133597
  • Location: Antioch, IL , 60002

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